Terms of Use

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE
. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

RETURN POLICY:

Incorrectly Received Goods: While we try our best to ensure that your order is 100% accurate and that our customers are always satisfied with their shipments, shipping errors may happen on rare occasion. If we inadvertently shipped you the wrong product, just advise us within 48 hours of receipt of the product(s), and we will make every attempt to collect the goods and re-ship you the correct goods, at no additional cost to you!

Defective Merchandise: We will only accept returns of defective merchandise, and require a return authorization number from us in order to return the products within 7 Days from original delivery date of the product to the customer. We can’t accept goods that have been inadvertently ordered (e.g. balloon shade wasn’t what you anticipated), over-ordered by the customer, damaged by the customer, or that have been used in any way (e.g. balloons cannot be used by the customer, balloon inflators cannot be previously used for an event and put back into box). We don’t rent.  Defective products will be replaced or credited at the discretion of Customer Service. Should we decide to issue a refund, we will issue a refund after inspection of the product(s) to ensure it meets our return policy, and a credit for the purchase price will be issued promptly within 5 business days to the original form of payment. Original Shipping and Handling charges are non-refundable.

Latex Balloons are NOT Returnable.

Shipper Returned Orders: If your shipping address is wrong and the package is returned, undeliverable, refused or is returned to us, we will not credit back the shipping charge of the purchase. These Returns are subject to a 20% Restocking Fee.

Mylar Balloon Inflation: Make sure you are using the correct equipment. UNDERSTAND we are Not responsible for balloons damaged, and/or popped when incorrectly inflated.

Final Sale: All Closeout, Black Friday, Cyber Monday, are Final Sale and are sold as is.  Dated items (e.g. Super Bowl 51, Grad 2017, New Years 2017) and Latex Balloons are not returnable.

Shortages: If you feel there is a shortage in your order. FIRST look in the package labeled “Multiple Balloons Enclosed” or check Packing Slip for notes: ie: “Backordered”, “Refunded”, otherwise you must report it within 48 hours of receiving order.  We use tracking and weight of package to determine delivery and completeness of order.

Shipping: We usually ship within 2-3 business days, if you have a party or event that you are ordering for make sure that you allow at least a week for delivery. We are currently shipping about 85% of the orders the same day we get the order, if it is placed online before 12:00 NOON PST. Large and or Heavy orders are shipped Fed Ex Ground (Usually will NOT be shipped to HI, AK, GU, VI or PR.) and may take longer to arrive, plan accordingly.

PLEASE put in the special instruction section at check out the date you would like your order by. We do not offer overnight shipping. Orders placed after 12 noon Friday may not get into the system until Monday morning, if we are out of stock on the items ordered. Some items require extra shipping cost to HI and AK, most do not.

Rush Shipping: We do not offer overnight shipping. If you need a order by a certain date, Put the date in the “Customer Options” section at check out or email us immediately after placing an online order with NAME, ZIP and DATE needed and if it is possible we will ship the items so they should arrive by that date if possible or refund the purchase. We can also ship the in stock items and refund the rest. WE DO NOT OFFER A DELIVERY GUARANTEE BY a Certain Date, all orders are subject to postal or carrier delays.

LATEX BALLOON WARNING! Choking Hazard. Children under 8 years can choke or suffocate on uninflated or broken balloons. Adult supervision required. Keep uninflated balloons from children. Discard broken balloons at once.

MYLAR/FOIL BALLOON WARNING! Not Suitable for Children under 36 months due to potential small parts which may pose a choking hazard. Adult supervision required.

Our balloons are not inflated when delivered. Balloons are sold flat, not inflated.
We supply balloons in bulk.

Will Call Ordering: Will Call ONLY Hours: M – F 9:30 am to 3:30 pm.
Orders under $40.00 are CASH Only. NO CHECKS ACCEPTED.
Orders of $40.00 or more can by paid by Credit Card of the person picking up the order.  We accept Credits Cards via Square. Balloons are sold flat, not inflated. All Will Call Orders are Final Sale, No Returns.

Contact us: castle@bouquetsofballoons.com

Questions and Customer Service:
909.271.7294
909.874.5898
323.349.0800
626.799.8800

Fax:
909.266.5659